Tymely Innovation Village: Juni 2024

---

Winner
Juni 2024

Tymely combines process mining, automation tools, AI, and LLMs to model retailer customer service processes in detail. This enables up to 80% automation of CS tasks and handling even the most complex tickets. Tymely resolves retailers’ most complex tickets end-to-end almost immediately with a 99.5% accuracy.
While existing 'chatbot' solutions mainly handle FAQs, Tymely also handles inquiries that require deep system access, with unprecedented coverage of 80% of the tickets, including exchanges of partial orders, changing shipping addresses, returns and more.Tymely has proven that it improves sales by up to 12% while reducing support costs by 70%. This significantly cuts support costs and boosts customer lifetime value by optimizing efficiency and improving customer experiences.
Selected customers we’re live with: Next.co.uk, Nanit, Underoutfit.